How does ordering work?
All items are available by pre-order only.
To secure an order, a deposit (DP) is required. Once your order arrives, we will notify you for the remaining balance and shipping fee before dispatch.
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How long is the waiting time?
Estimated arrival time is approximately 3–4 weeks from the date your deposit is received.
Please note that delays caused by customs clearance, public holidays, or unforeseen logistics circumstances may occasionally occur.
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How much is the deposit?
Deposit amounts vary depending on the item and will be informed before order confirmation.
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Can I change my order after payment?
Unfortunately, no.
Orders are submitted on a daily basis; therefore, changes or modifications cannot be guaranteed once a deposit has been received.
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When do I pay the shipping fee?
Shipping costs are calculated once the item arrives and is ready to be shipped, as rates may vary depending on destination and package size.
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Can I cancel my order?
All deposits are non-refundable and cannot be cancelled once an order has been confirmed.
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Will the item look exactly like the photos?
Yes.
All photos featured on our website and social media are taken by us.
Every item is quality-control checked by our team before being photographed and before being delivered to our customers.
Please note that slight color variations may occur depending on natural sunlight, indoor lighting conditions, camera settings, and individual screen displays.
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Do items come with packaging?
Packaging may vary depending on the product and production batch.
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Do you ship internationally?
Yes.
For international orders, we ship worldwide via Rayspeed.
Shipping costs will be calculated once the item is ready for dispatch.
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Do I need to submit my payment details?
Yes.
After making a payment, customers must provide their Full Name, Bank Name, and Sender Account Name for verification purposes.
Orders may be delayed if payment details are not submitted correctly.